Frequently Asked Questions

What are your hours?
The Herb Shop is open 10 am to 6 pm Monday–Saturday
(Herbal Consultations with Laurence Layne: 9 am to 6 pm, Monday–Friday)

Massage Therapy hours:
10 am to 6 pm, Monday–Saturday: Erin McKinnon or Caleb Hicks

Osteopathic manual treatments:
9 am to 6 pm, Monday–Friday: Laurence Layne

Closed on major holidays such as: Christmas, Christmas Eve (1/2 day), Thanksgiving, New Year’s Day, Memorial Day, Labor Day, and the Fourth of July. We are usually open federal holidays such as President’s Day, Veteran’s Day, Columbus Day, etc.

What are your fees?
$85.00 for one hour of manual therapy, massage, services, or consultation.
$45.00 for 1/2 hour of services

What forms of payment do you take?
We accept Cash, Checks
Credit Cards: Visa, MasterCard, Amex, Discover 
Photo IDs may be required

Do you have Gift Certificates?
Yes. Gift certificates are $87.50 for one hour of massage, services, manual therapy, or consultation. They can be purchased by phone at 904-826-1965 or through our online store.
30-minute gift certificates are $47.50
90-minute gift certificates are $127.50
Product gift certificates can be issued for any amount (+ $2.50)

What is your return policy?

We offer a 100% customer satisfaction guarantee. If you are not completely satisfied with our products email us within 30 days of receipt, mail back the sealed, unused product and we will issue a full refund once we receive the product back at our facility. Unfortunately, shipping labels will not be provided, you must mail the product back at your own expense. Be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages.

Do you accept insurance?

We generally give patients a receipt for services with billing codes called a “super bill.” The receipts can be sent to an insurance company for reimbursement. You can also read more about insurance by downloading a PDF document here.
Health Savings Accounts will pay for Massage Therapy, and all the hands-on techniques we use at our office including Osteopathy and Barefoot Doctor techniques. HSAs will not pay for herbs and supplements.

Medicare will not cover our services.

Blue Cross Blue Shield (Florida Blue) and other Medicare supplemental insurance will not cover massage therapy, herbal healing, and most holistic healing.

What kind of conditions do you help?
Our primary goal is to bring balance to the body structurally, functionally, and energetically regardless of the medical diagnosis. To find out more about conditions read:
Why People Come to See Us
What is Health (and How to Achieve it)

How long do I have to come for treatments?
Everyone has different needs. We believe in treating people like adults and giving our honest opinion as to what length of time a patient needs to get well. The average shoulder problem, for instance, may take 5–6 visits. A severe shoulder problem (Such as a torn rotator cuff) may take 20 visits.
An herbal regimen usually requires the patient check in every 2 weeks or 1 time a month depending on how deeply seated the chronic health problem is. Some chronic health problems can take a year or more to heal. With an acute problem, an herbal patient may come in for only 1 visit.

Another way of putting it is…

Our rule of thumb is that if people keep continuing to improve, they will know it by their experience of renewed health, and they can make the decision as to whether they need to keep coming.

How many times a week do I need to come?
Most patients receive treatment 1 time a week. For more severe problems they may have to come in 2 times a week. Car accidents, for instance, may require that a patient comes in for 2–3 times a week because there is so much pain. As patients improve, treatments may be 1 time every 2 weeks. We recommend also reading the articles Five Steps of Rehabilitation and Phases of Healing to better understand how to get well.

What do herbs have to do with massage?
The structure (anatomy) and function (physiology) of the body are interdependent. Massage therapy helps heal the structure of the body, specifically the soft tissues. Herbs help support the physiological healing of the body because they contain many of the same chemical constituents that foods and nutritional supplements do. Think “sports nutrition.” Like many other chiropractors and massage therapists, we think it makes sense to help our patient’s healing with nutrition.

What are your credentials?
We have professional training, licenses, and certifications in many types of wholistic healing, herbal healing, massage therapy, energy healing, and advanced manual therapy. Read more about our training at: About Certifications and Trainings
About Us

Can you refer me to a doctor, acupuncturist, etc.?
Yes. We’ll do our best to try to match your needs with the abilities of the practitioner. While there are many alternative healers in our area, there are very few medical doctors knowledgeable in complementary and alternative medicine.

Do you work with animals?
We have worked with animals but currently we do not. There are chiropractors who adjusts dogs, cats, and horses. We also can make basic recommendations for herbs for your animals. There are a number of holistic veterinarians in the area who work with Chinese medical therapies.

And YES…
We work with pregnant women
We work with children and babies
We work with elders into their 90’s
We work with cancer patients
We are handicap accessible